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About

Frequently Asked Questions

  • Are custom orthotics covered by Insurance?
    We accept a variety of payment options to make it easy for you. You can use FSA/HSA cards, major credit cards, ApplePay, or GooglePay. However, most insurance companies do not cover custom-made orthotics. That's why we don't currently work with any insurance companies. We want to provide you with the most convenient payment choices, so we accept all major credit cards, ApplePay, GooglePay, and FSA/HSA cards.
  • Do you accept FHA/HSA cards?
    We accept FHA/HSA cards. They work just like a debit card and we are able to process them online or in the office.
  • Will my custom orthotics provide instant pain relief?
    In some cases, your custom-made orthotics will provide instant relief. Sometimes your foot has to get used to wearing the new orthotic. Your feet and arch are delicate and placing them in a different position may feel awkward. We suggest wearing your custom orthotics for 1/2 an hour on day one and increasing the time frame by a half-hour each day for two weeks. This will give your feet time to adjust to the new device.
  • If I have a diagnosis from a podiatrist, will I be able to purchase orthotics from Buffalo Orthotics?
    Yes, simply provide the prescription from your doctor and when you go through the order process you’ll be able to share that information.
  • Is there a guarantee with my orthotics?
    At Buffalo Orthotics we offer a 100% Satisfaction Guarantee or your money back within 90 days of purchase. If you’re having trouble with the fit of your custom orthotics, our expert team will make the necessary adjustments to ensure they fit perfectly, so you can go back to living life without pain.
  • Do you offer different types of custom orthotics, such as for sports or dress shoes?
    Your custom orthotic will fit in your sneakers, sports shoes, or dress shoes. Some of our custom orthotics may not work with high-heeled shoes, open-toed shoes, or dance shoes such as ballet, or jazz shoes. Please reach out to us and we can help find the right orthotics solution for your needs.
  • When will I receive my custom-made orthotics?
    After your casting you should receive your custom orthotics within 4 weeks barring a national pandemic, or weather-related disasters.
  • How often will I need to replace my custom orthotics?
    Your custom orthotics from Buffalo Orthotics should last at least X years assuming normal wear and tear. Activity level, weight, and the types of activities performed will impact the life of your orthotics.
  • Why should I choose Buffalo Orthotics for my custom orthotics?
    Our custom-made orthotics are 100% made in the USA and require no doctor visits or co-pays. We have over 40 years of orthotics experience and offer 90-day satisfaction guaranteed or your money back.
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